Organizations fully grasped the need to quickly adapt to account for evolving client requirements, customer experience, employee experience, market space disruption with eCommerce, emergence digital competition, etc. But what does transformation mean? It's about deeply changing the culture, systems, processes and technology across a business or business units, to achieve measurable improvements in efficiency, impact and engagement. IT business partners are well positioned to generate transformation velocity by leveraging available data and established relationships with internal customers to diagnose business performance, target key priorities and capture opportunities.
Simon Roy, VP, Projects and Systems, Groupe Marcelle